customer service supervisor（海运操作客服主管）
working address:Shen Zhen
Build a program to help Jin Yuanhao grow
Job Responsibilities:
1、负责与客户洽谈，接收订单以及安排订舱、运输、货物跟踪、报关、结算等事宜；
2、制作海/空运单证及其它相关文件，负责录入应收应付费用；
3、负责提供海外代理业务文件及放货事宜；
4、单证及文件的整理及归档等；
5、客户投诉、纠纷的处理及上级交办的其他相关工作。
任职要求：
1、本科及以上学历国际贸易/英语/物流管理相关专业，可提供一份英文简历；
2、熟悉贷代/国际物流行业流程，海运/陆运/空运/操作客服经验1年以上；
3、熟悉一条龙的客服、操作、单证工作流程，熟悉订舱到船司补料一系列操作流程；
4、外贸/英语/物流优先，英语读、写能力良好；
5、Foxmail、outlook等常用软件操作熟练、熟悉FMS系统优先；
6、具有良好的沟通能力及学习能力。
job requirements:
1、合理优厚的薪金：基本薪资+全勤+年终奖等；
2、完善的假期组合：带薪年假、带薪病假及法定假期；
3、齐全的福利体系：六险一金（养老保险+医疗保险+生育保险+工伤保险+失业保险+平安意外险及住房公积金）；
4、丰富多彩的员工活动：生日会、下午茶、定期当季水果供应、员工聚餐、节日晚会、旅游活动、优秀员工表彰活动等；
5、多元化培训课程：带薪岗前培训，在职个人提升计划；
6、免费星巴克咖啡，舒适工作环境；
7、上班时间：朝九晚六 周末双休
About CIMC GOLD WIDE:
Shenzhen CIMC GOLDWIDE Import & Export Co., Ltd. was established in 2010 with a registered capital of RMB 10 million. It has 137 domestic and foreign employees and is headquartered in Shenzhen.
After nearly 10 years of development, relying on strong technical support, nuanced point-to-point service and competitive price advantage, it has entered a high-speed development channel. At present, it has formed a network structure of one headquarters, five major branches and four major international offices, and the service scope reaches the whole world.
Since its establishment, CIMC GOLDWIDE has cooperated with nearly 20,000 companies at home and abroad on the “One Belt, One Road” route and has developed professional logistics solutions for customers.
Our professionalism has won recognition and praise from our customers. He participated in the China-Pakistan Economic Forum for three consecutive years in 2014-2016 and became a member of the Forum in 2016.
It is currently Pakistan's largest freight forwarding service provider and has been praised as a bridge for Sino-Pak trade.