●Deal with and respond to inquiries from supervisors and customers - 快速响应

● Actively establish customers profile and gain an understanding of their business, service needs and desires, working together teams to identify opportunities - 掌握和理解客户业务需求，团队协作发掘业务机会

● Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders - 掌握所有客户需求，输出及时有效的方案

● Ensure co-ordination with teams to work out best and tailor maker service to certain customers - 团队合作对特定客户输出定制方案

● Co-ordinate and distribute market updates to keep customers informed on an operational level - 与客户分享市场时事

● Actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders - 主动发掘对客户和内外部相关利益方在业务上的持续提升机会

● Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer - 遵从客户要求及公司流程，管理货物运输全流程

● Efficiently using all systems and applications necessary to ensure operational efficiency - 熟练使用和操作相关系统

● Communicating in an efficient and professional manner with all parties, special attention to be given to overnight replies (or acknowledgement) to overseas parties; - 专业有效的沟通，特别是对海外客户的及时回复

● Striving to always acquire more industry and client knowledge, to better assist any party requiring help/solutions - 及时获取行业及客户信息，以便更好的给相关方提供方案及协助

● Any other reasonable duties which may be required by management from time to time - 主管委派的其他工作